verified_userOur Commitment to Excellence

Client Service Guarantee

At AJH Financial Accountant Limited ("AJH Accountants", "we", "us", or "our"), we are committed to providing exceptional, proactive, and reliable accounting services to our clients. To demonstrate our confidence in the service we deliver, we operate under this Client Service Guarantee.

1. Our Service Guarantees

1.1 The Communication Guarantee

We promise to respond to all routine emails, phone calls, and portal messages within 24 to 48 business hours.

1.2 The Fixed Fee Guarantee

The price we quote is the price you pay. No hidden charges or unexpected bills. Additional work is always agreed upon in advance.

1.3 The Deadline Guarantee

We guarantee that your statutory returns (Self-Assessment, Corp Tax, VAT, Payroll) will be filed accurately and on time.

1.4 The Plain English Guarantee

We promise to communicate your financial position in clear, straightforward language, avoiding unnecessary jargon.

2. Client Responsibilities

Our ability to meet these guarantees relies heavily on our clients working with us efficiently. The guarantees are strictly conditional upon:

  • check_circleTimely Information: Provide records at least 30 days prior to any statutory filing deadline.
  • check_circleAccuracy: Information provided must be complete, accurate, and honest.
  • check_circlePayment: Your account must be in good standing with all fees paid on time.
  • check_circleResponsiveness: Respond promptly to our queries regarding your accounts.

3. The Remedy (If We Fall Short)

payments

Penalty Coverage

We will pay any late filing penalties issued by HMRC or Companies House if the delay was entirely our fault.

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Service Escalation

Queries failing the communication guarantee will be escalated directly to a Senior Manager or Director.

4. Exclusions and Limitations

  • Third-Party Failures: Delays caused by HMRC portal, Companies House, or software outages.
  • Client Delays: Missed deadlines resulting from late information or unpaid tax liabilities.
  • Force Majeure: Unforeseeable circumstances beyond our reasonable control.

How to Raise a Concern

If you believe we have not lived up to our guarantee, we want to hear from you immediately.

emailsupport@ajhaccountant.co.uk
phoneSend us a quotation request or contact us and we will call you back.